md111 Terms and Conditions

1.1 Definitions

The following terms are used in these Terms with the meanings stated below:

• "Platform" — The md111 website, mobile version and all associated services.
• "Member" or "User" — Any person who has registered or is attempting to register an account on md111.
• "Account" — A member's registered personal gaming account on the platform.
• "Wallet" — The financial balance of a member's account, which may include both real money and bonus money.
• "Bonus" — Promotional credits, free bets or other rewards provided by md111.
• "Real Money" — Actual funds deposited by a member, calculated in Bangladeshi Taka (৳ BDT).
• "Wagering Requirement" — The condition specifying the amount that must be wagered before a bonus can be withdrawn.
• "KYC" (Know Your Customer) — The identity verification process.

1.2 Language and Interpretation

These Terms are written in Bengali and that version is the original and binding document. In the event of any dispute, the Bengali version shall take precedence. If any clause of these Terms is found to be partially or fully unenforceable, the remaining Terms shall continue in full effect.

1.3 Scope of Services

md111 provides services for entertainment purposes only. Our platform does not guarantee any financial return or income. Gaming outcomes are entirely chance-based and cannot be predicted.

2.1 Age Limit and Legal Eligibility

To register an account on md111, you must meet all of the following conditions:

• You must be at least 21 years of age (for persons aged 21 and above only).
• You must be located in a country where online gaming is not legally prohibited.
• You must have full legal capacity and be entitled to enter into a contract on your own behalf.
• You must provide true and accurate information.

2.2 One Account Policy

Each member may create only one account. Creating multiple accounts by the same person, the same household, the same IP address or the same device is strictly prohibited. In the event of a breach of this rule, all associated accounts will be closed and deposited funds may be confiscated.

2.3 Accuracy of Registration Information

All information provided at registration — name, date of birth, address, mobile number and email — must be correct and up to date. Providing incorrect or false information will result in immediate account closure.

2.4 Identity Verification (KYC)

md111 reserves the right to verify a member's identity at any time, especially prior to withdrawal. The following documents may be requested for verification:

• A clear photo of a National ID (NID), passport or driving licence.
• Proof of current address (utility bill, bank statement).
• Proof of ownership of the payment method (screenshot of bKash / Nagad / Rocket account).

md111 reserves the right to suspend the withdrawal process until KYC verification is complete.

3.1 Password and Login Security

You are obliged to keep your account login details completely confidential. Never share your username and password with any third party. md111 will never ask for your password by phone, email or chat.

You are solely responsible for all activity carried out from your account. If you suspect that your account has been accessed without authorisation, please contact us immediately via live chat.

3.2 Account Closure and Suspension

md111 reserves the right to suspend or permanently close an account at any time for the following reasons:

• Breach of any clause of these Terms.
• Fraudulent or suspicious activity.
• Suspicion of money laundering or unlawful financial activity.
• Evidence of operating multiple accounts.
• Bonus abuse or attempts to exploit the system.
• At the member's own request (self-exclusion).

3.3 Account Closure at Member's Request

Any member may request closure of their account at any time via live chat. Verified balances may be withdrawn before the account is closed, however any ineligible bonus balance will be forfeited.

4.1 Deposits

The following payment methods are accepted for deposits on md111: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳500 for each method.

• Minimum single deposit: ৳500.
• Deposited funds must come from the member's own registered payment account.
• Deposits through a third party are strictly prohibited.
• After a successful deposit, funds will be added to the wallet instantly.

4.2 Withdrawals

The following conditions must be met to initiate the withdrawal process:

• Minimum withdrawal amount: ৳800.
• The account's KYC verification must be complete.
• Withdrawals may only be made to the same payment method used for the deposit.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals may be limited while an active bonus wagering requirement is in progress.

4.3 Transaction Verification and Security

md111 reserves the right to temporarily suspend any deposit or withdrawal request if it appears suspicious or requires additional verification. This is part of our anti-money laundering (AML) policy.

4.4 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

5.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit of up to ৳5,000. The following conditions apply to receive this bonus:

• Minimum deposit to claim the bonus: ৳500.
• Wagering requirement: 10 times the total (deposit + bonus) amount.
• Bonus credits must be used in eligible game categories.
• Each member may receive the welcome bonus only once.

5.2 Ongoing Promotions

md111 regularly offers various promotional offers. Each promotion has its own terms and conditions, which can be found on the promotions page or via live chat. General bonus policy:

• It is generally not possible to have more than one bonus active at the same time, unless the promotion's terms state otherwise.
• Bonus funds cannot be withdrawn directly — only winnings earned after fulfilling the wagering requirement will be withdrawable.
• If bonus abuse or bonus arbitrage is detected, the bonus will be cancelled.

5.3 VIP Program

The md111 VIP program has three tiers. Members can gradually move up to higher tiers based on regular play and activity:

• Bronze — Up to 0.4% cashback per week.
• Silver — Up to 0.8% cashback per week and additional benefits.
• Gold — Up to 1.2% cashback per week and the highest priority service.

md111 reserves the right to change VIP tier benefits and terms at any time.

5.4 Bonus Expiry

Each bonus has a set expiry period. If the wagering requirement is not fulfilled within the specified time, the bonus and any winnings from the bonus will be automatically cancelled.

6.1 Fair Play Policy

md111 uses encrypted Random Number Generator (RNG) technology to ensure completely fair and unbiased results in all games. All game outcomes are determined entirely at random, and no previous result influences any future result.

6.2 Technical Issues

If a disconnection or technical issue occurs during a game, the game is generally completed based on server-side data. If a bet remains unresolved due to a system error, the bet amount will be refunded.

6.3 Game Providers

md111 works with various reputable game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, Ezugi, and others. Each game has its own rules, which are available within the game interface.

6.4 Right to Cancel Bets

If a bug or error is detected in the game software, md111 reserves the right to cancel the relevant bet and refund the original amount. Any winnings obtained by taking advantage of a technical error will be considered void.

7.1 Strictly Prohibited Activities

The following activities are strictly prohibited on the md111 platform:

• Attempting fraud, hacking, or system manipulation.
• Playing using bots, automated software, or artificial intelligence.
• Using the platform for money laundering or illegal financial activity.
• Attempting to withdraw funds through chargebacks or payment fraud.
• Coordinated or collusive betting to meet bonus requirements.
• Attempting unauthorized access to other members' accounts.
• Spreading false information with the intent to harm md111.

7.2 Detection & Consequences

md111 uses advanced technology to detect suspicious activity. If any prohibited activity is proven:

• The account will be immediately and permanently closed.
• All balances in the account will be forfeited.
• Relevant information may be handed over to law enforcement authorities if necessary.

8.1 Commitment to Responsible Gaming

md111 places the highest priority on the mental and financial wellbeing of its members. Gaming is an entertainment activity — it should never be a primary source of income. Members are always advised to play within their means.

8.2 Setting Self-Limits

md111 provides members with various tools to manage their gaming activity:

• Setting daily, weekly, or monthly deposit limits.
• Session time limit settings.
• Temporary cooling-off period.
• Permanent Self-Exclusion.

To use these features, contact us via live chat.

8.3 Protection of Minors

md111 follows a strict policy on protecting minors from gaming. If underage members of your household use your device, please use parental control software and keep your login credentials completely private.

8.4 How to Get Help

If you notice signs of gaming addiction — excessive time and money spent, conflicts with family, lack of focus at work — seek help immediately. You will find more detailed information and support guidance on our Responsible Gaming page.

9.1 Copyright & Ownership

All content on the md111 website — logos, designs, text, graphics, software, databases, and other elements — is exclusively owned by md111 and protected by copyright law.

9.2 Restrictions on Use

You may not, without prior written permission from md111:

• Copy, reproduce, or distribute any content.
• Use it for commercial purposes.
• Modify or adapt it.
• Publish it on any other website.

9.3 User-Submitted Content

md111 reserves the right to use any information or feedback you provide through chat or support for the purpose of improving services. However, your personal information will remain protected in accordance with our privacy policy.

10.1 Services Provided on an "As Is" Basis

md111 services are provided on an "as is" and "as available" basis. md111 does not guarantee uninterrupted, error-free, or always-available service.

10.2 Limited Liability

To the maximum extent permitted by law, md111 will not be liable for:

• Losses caused by technical errors or server outages.
• Incomplete games or transactions due to internet connection issues.
• Delays or errors by third-party payment providers.
• Losses arising from unauthorized access resulting from your own negligence.
• Indirect, incidental, or consequential losses.

10.3 Indemnification

You agree to indemnify md111, its officers, employees, and partners against any claims, damages, costs, or liabilities arising from a breach of these terms or misuse of the platform.

11.1 Complaint Submission Process

For any complaint or dispute, please contact our customer service team first:

• Instant support via 24/7 Bengali live chat.
• Submit complaints by email: [email protected]

An initial response will be provided within 5 business days from the date the complaint is submitted.

11.2 Dispute Resolution Steps

The following steps will be followed to resolve disputes:

• Step 1: The member contacts customer service directly.
• Step 2: If unresolved, the matter will be escalated to senior management.
• Step 3: Resolution through mediation with the consent of both parties.

11.3 Governing Law

These terms and any disputes relating to md111's services will be governed by applicable international online gaming laws and regulations. If any provision of these terms is found to be unenforceable in any jurisdiction, only that specific provision will be unenforceable — the remaining terms will remain fully in effect.

12.1 Right to Amend Terms

md111 reserves the right to modify, add to, or remove any part of these terms at any time. For significant changes, members will be notified via email or a notice on the site.

Amended terms will take effect from the date of publication. Continued use of the platform after any changes will be considered acceptance of the amended terms.

12.2 Suspension or Termination of Service

md111 reserves the right to partially or fully suspend or terminate services at any time. In the event of service termination, members' verified balances will be refunded within a set period.

12.3 Entire Agreement

These terms, the privacy policy, and the responsible gaming policy together form the entire agreement between md111 and the member. No oral or written promise or representation outside this agreement will be considered part of it.

If you have any questions or need clarification on any part of these terms, please contact us via our 24/7 live chat or email.